Our goal is to achieve the highest possible levels of customer service. We aim to be friendly, efficient, thoroughly professional in all of our business dealings and above all, a pleasant and positive experience.
Customer Relationship Management is a key part of the way that we run our business, and is a critical element of our ongoing objective to achieve operational excellence and superior, differentiated customer service levels.
All of our employees undergo appropriate training and recognise the obligation to provide to our customers a faultless service and to maintain a flexible, professional approach at all times.
We actively seek and place great importance on the value of feedback from our customers and conduct regular monitoring to this end. If you would like to provide feedback to us, please contact the Group Chief Executive, Shimtech Industries Limited, directly.